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Expectations of consumers from Realtors

Buying or selling a home is a major financial and emotional undertaking for many buyers. But it can be a tedious task if you are relatively new to the real estate world. This is where carrying out their own real estate transactions can be tricky. Therefore the notion of hiring an agent/ realtor for all your property related needs shouldn't be discarded. The realtors act as a liaison between buyers and sellers and make the entire property buying or selling process smooth and transparent. In addition, most realtors rely on referrals and repeat business to build the kind of clientele base they'll need to survive in the business. This means that doing what's best for their clients should be given more priority than anything else. Therefore, buyers’ expectations from realtors have increased manifold over the years considering the fact they can be equipped with the right property listings listed by the sellers.

Buyers can't be lumped into a single bucket. Every buyer comes with a different level of experience and requirement. First-time buyers need a lot more hand-holding. They expect the realtors to be more buyer-centric and explain the nitty-gritty of desirable projects. Hence talking to them in the simplest of language is something every buyer looks forward to, to make him or her comfortable while interacting with the realtor.   

Certain consumers require skilled representation to be sure that they aren't buying something with hidden future problems. Buyers tend to rely more on the expertise and local market knowledge of realtors. They highly value a professional realtor who can bring to their attention every possible detail necessary for a buyer. That said, most of the buyers carry a lot of misconceptions regarding the authenticity of a realtor. Therefore, buyers expect the realtors to be reliable, genuine and experienced in the sector for them to believe in owning their dream house or property. A buyer never anticipates facts or information to be hidden from him or her. This is an area where the realtors can build a trust in them by sharing the original and authentic data and facts associated with the project. The buyers would prefer working with licensed/ registered professionals who would act in the client's best interest.   

Responsiveness is another factor that plays a vital role in bridging the gap between realtors and buyers. It is often seen that due to slight delay in following things up, the realtors tend to create a bad impression on the minds of buyers. Buyers would always expect the realtors to get back to them immediately and pitch them with myriad options, get in touch with sellers' agents and make quick appointments for them to view the homes. The buyers will expect the realtors to introduce them with the strict environmental, developmental, and building codes. A loan or mortgage finance is another important factor associated with a property. The buyers expect the realtors to explain them regarding the financial institutions and banks who can help them own their dream house or property. 

In a nutshell, the success of realty sector heavily depends on the relationship developed between realtors and buyers. While buyers carry a lot of expectations from realtors, the realtors too need to constantly stay on their toes to meet their demands and requirements. Hence, it's a two-way process that needs to be taken care of smoothly.

Comments (3)

  • Arup

    Apr 20 2020

    A good thought

  • Suryakanta Satpathy

    Apr 21 2020

    Well explaWell explained. about the consumer expectations.Yes,reliability and trust is a vital factor. Thanks..

  • Bishal

    Apr 21 2020

    Good article..

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